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Education
For Patients (Family and/or Caregiver):
- Product Operation
- Safety
- Re-ordering
For Physicians & Therapists
- Product Training
- Technology Training
- Procedures & Systems
SERVICE ABOVE AND BEYOND
- Loaners when client’s product is being serviced
- Additional E tanks at no extra charge
- Oxygen conserving devices for client’s ease of portability of O2
- Equipment provided in special cases considering client’s economic status
- Accepting assignment (lesser payment rate in special cases)
- 24-hour emergency service
- Follow-up to update physicians (Progress & Compliance)
- User compliance reports
- Monitoring use of product
- Billing to primary or secondary payor sources
- Rework of denied claims
DELIVERY
- 24/7 Pickup and delivery
- Radio-equipped trucks
- Each delivery technician has a cell phone
- Medication delivered the same day or night
- Quality inventory maintenance (operational & sterilization)
- On-time delivery and service
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